Customer Management Information Exchange

Tuesday 20th November 2007

Crowne Plaza Marlow

The Customer Management Information Exchange is a one day event that will attract largely Customer Service directors and senior managers, and those professionals who are responsible day to day for customer service operations. The event promises to be informative, educational, and thought provoking for its specially invited and targeted audience. Each delegate will gain the opportunity to air the most current issues facing their organisations and meet, the suppliers who empower this increasingly important market sector, through a series of one-to-one pre-arranged meetings.

Whether the key issues they face are customer experience, measurement and implementation, customer loyalty, staff attrition, maintaining and growing the customer base or implementing successful contact centre strategies, the Customer Management Information Exchange will give senior industry players the opportunity to voice and hopefully resolve their challenges in a series of round table debates, peer discussion groups, networking sessions and informal buyer/seller sessions.